Good to know

Opening hours & service

Check in
16.00 hrs. Should you arrive later than 18.00, please let us know in advance.

Check out
10.00 am. We ask you to vacate your room or apartment by 10.00 a.m. at the latest on the day of departure.

Our reception is open daily from 08:00 to 20:00. Should the opening hours of our reception change, please check the notice board.

Hotel entrance
Our hotel entrance is closed from 20:00 – please don’t forget your keycard in case it gets late!

House bar
Open daily from 08:00 to 20:00.

Breakfast buffet
Our breakfast buffet is open for you from 07:30 to 10:00.

Breakfast for apartments
Surcharge for adults € 19,- per day | children 3 – 5 years: € 7,- per day | children from 6 years: € 14,- per day. Please book in advance at reception.

Please let us know before your arrival if you have any special dietary requirements.

Free Wifi
Unlimited internet is free of charge for the duration of your stay.

Underground parking
One underground parking space per room is available directly at the hotel.

Charging stations for e-cars
There are 2 charging stations for electric cars at the Alpenjuwel Residenz. Further information on costs and fees is available at reception.

Packed lunch in summer
In summer, we offer you the option of putting together a packed lunch from the breakfast buffet for a small surcharge. So you can start your day without a care in the world!

Ski passes
You can get your ski pass for the Serfaus-Fiss-Ladis ski area directly from us at the hotel.

Good to know

Wellness- & Spa-Area

The sauna is open to guests aged 12 and over and is open daily from 16:00 to 20:00 – nude area.

Our beauty department at the Hotel Garni Alpenjuwel**** is open from Monday – Friday from 08:00 am – 08:00 pm. Massages can be booked daily. Further information is available at reception.

Towels & bathrobes
Towels and bathrobes for use in our wellness area are already included in the room price.

Fitness room
Our fitness center is open daily from 08:00 to 22:00 in the Hotel Alpenjuwel (at the cable car station) and can also be used by our guests, as well as the Power Plate – more information at the reception.

Ski cellar
Each room or apartment has a lockable box for your ski boots and skis in our spacious ski cellar in the Sportcenter Bacher at the Hotel Alpenjuwel (near the cable car station).

Alpenjuwel Residenz

Security and cancellation

Cancellation terms

  • No cancellation fee up to 3 months before arrival
  • 3 months before arrival: 40 % cancellation fee
  • 1 month before arrival: 70 % cancellation fee
  • One week before arrival: 90 % cancellation fee

The Austrian Hotel Contract Conditions applies.

Local taxes
The visitor’s tax is charged separately per person and day. Children up to the age of 15 are exempt.

  • Summer: € 2.60 per person per day
  • From November 1st, 2024: € 3.70 per person and day

We kindly ask you to settle your invoicel the day before your departure. THANK YOU!

Accepted payment methods
Maestro / EC-Card /cash
Credit cards: Visa, MasterCard

Dogs are allowed in our house on request. We charge € 25,- per day and pet – excluding food.

General Terms and Conditions
The general terms and conditions for the hotel industry applies!