New Regulations for Covid-19

Dear guests,

Since December 2021, we can welcome you as our guests. We are very pleased that we can offer you nice and safe holidays!




February 22nd – March 4th, 2022:
  • * 3-G- rule for: entry, accommodation, restaurants, huts and mountain railways


From March 5th, 2022 (almost) all Corona regulations will be lifted:
  • * FFP2 mask remain compulsory in public transports and shop for daily needs (eg supermarktes)
  • * The Green Pass is only controlled in particularly vulnerable settings, such as retirement and nursing homes and hospitals
  • * Reopening of night gastronomy
  • * Curfew will be lifted
  • * Control of the G-rule no longer applies



Just in case – Alpenjuwel Residenz CANCELLATION CONDITIONS for winter 2021/22:


We want you to be able to look forward to your winter holidays without worries!
We have therefore adjusted our cancellation conditions for the winter season 2021/2022:

FREE CANCELLATION/REBOOKING: is possible up to 14 days before the day of arrival without giving a reason!


FREE CANCELLATION/REBOOKING: is possible up to 14 days before the day of arrival under the following conditions:

  • * When classifying the country of origin as a risk area and associated quarantine regulations on arrival
  • * In the event of an upright travel warning for Austria / Tyrol / Serfaus-Fiss-Ladis region and the associated quarantine
  • * Official closure of the mountain railways and infrastructure companies
  • * Official closure of the accommodation establishments



  • All of our wellness offers are available to you.
  • Massages and cosmetic treatments take place without restrictions.
  • Please disinfect the equipment in the fitness room after use.
  • Due to the distance rules, there are no restrictions in the area of ??person capacities in the sauna, but we appeal to your personal responsibility!
  • Opening times will be adjusted if necessary


Our cleaning and disinfection plan was coordinated on the basis of the current hygiene guidelines of the Austrian Hotel Association.

  • Plexiglass panes are attached wherenecessary.
  • Please disinfect your hands regularly!
  • Disinfection racks are distributed in sensible places throughout the house.
  • The cleaning intervals have been increased.
  • All cleaning agents contain disinfectants.
  • All of our employees are required to provide 3G proof.
  • Behind the scenes and for our suppliers, the same rules of conduct and hygiene apply.

We are looking forward to seeing you!

One thing is certain – the entire team is really looking forward to being able to follow our passion as hosts again.

Your Alpenjuwel team